1) Calculate shipping cost
As our shipping rates are calculated real-time based on the product weight and shipping weight, the final shipping charge is only viewable from the order confirmation screen.
2) Shipping time
Orders are processed and shipped Monday - Friday from 8:00AM to 5:00PM Pacific Standard Time. All expedited orders must be made before 12:00 noon Pacific Standard Time for the order to be shipped out same day. All expedited orders must ship to a physical address (no PO boxes). Orders that have alterations or customization are subject to ship within 1 to 2 business days. See transit map below for estimated shipping time by UPS Ground:
3) Track an order
To track your phone or fax order, please call UAW customer service line at 818-341-1500.
4) International shipping
All international shipping inquiries can be emailed to email@example.com or you may call for an estimate.
5) Missing items from order
In the event that there are items missing from your order, please call our customer service immediately to receive assistance. Please keep all packaging and receipts which came with the order.
6) PO Boxes
UPS can only ship to physical addresses. If UPS delivery is requested for your order and a PO Box address is specified, we may call you to request an alternate address or alternate carrier. Orders shipped with USPS can be delivered to a physical address or PO Box.
7) Signature requirements
We may require signature upon delivery for orders with high-value or replacement items. If you will not be available to sign for your shipment, the carrier will leave a delivery notice at your order after the first delivery attempt. You can sign a release authorization and select your preferred delivery locations, such as a front or back door, immediate neighbor, building manager, etc. on this form. The carrier will generally make three delivery attempts before your package is returned to us. You may also request that the carrier hold your package at the carrier’s local office. Just call the number on the delivery notice and let them know you would like your shipment held for pickup. To pickup your shipment you will need two forms of identification, usually a government-issued ID and a second ID with your name on it (credit card, social security, etc.)
8) Shipping methods
All orders are shipped UPS Ground unless otherwise specified and should be received within three to six business days (Monday to Friday) when shipped within the contiguous USA. Upon the customer’s request, we can also ship your order by USPS. If your order weight is less than one pound, we may ship First Class USPS to save you money. We will refund any extra shipping costs if applicable. Items that are oversized/overweight are subject to additional shipping charges. We may contact you by e-mail or phone with exact shipping charges.
9) Refused deliveries
If the contents of the package are unacceptably damaged upon delivery, the delivery must be refused. If you wish to return your order, please accept the package and contact customer service.